New Delhi – November 17, 2025
Artificial intelligence (AI) is set to reshape the global workforce, a fresh Gartner report announced in Kochi on Monday. By 2027, AI will generate more jobs than it displaces, showing that the technology’s net impact could be positive.
At the Gartner IT Symposium/Xpo, where more than 1,100 CIOs and IT leaders gathered, analysts shifted the conversation from job loss fears to workforce transformation. Gartner says AI will automate routine, low‑complexity work, but it will also create entirely new roles that demand fresh skills.
“The real challenge isn’t just AI readiness,” said Arun Chandrasekaran, Distinguished VP Analyst at Gartner. “It’s human readiness – making sure employees can think and work effectively alongside AI.”
A July 2025 survey of more than 700 CIOs points to deep AI integration in IT by 2030. CIOs predict that no IT task will be done entirely by humans: 75 % will involve humans working with AI and 25 % will be handled by AI alone. Yet few organisations are preparing their staff for this shift.
Chandrasekaran urged companies to rethink hiring. Instead of cutting routine jobs, leaders should limit new hires in those roles and guide existing talent toward revenue‑generating, AI‑driven areas. This strategy could boost productivity while building teams ready for long‑term value.
The skill mix is changing too. Tasks such as summarising, searching and translating will become less critical as AI takes over those functions. Critical thinking, communication, problem‑solving, and the ability to steer AI systems will rise in importance. Gartner warned that over‑reliance on AI can erode skills, so regular testing and upskilling are essential.
“Evaluating AI readiness across costs, technical capabilities and vendors is vital,” the report added. A May 2025 survey showed 74 % of CIOs were breaking even or losing money on AI, largely due to overlooked costs like training and change management. Companies must weigh which expenses they are willing to absorb.
As AI’s influence grows, organisations that invest in people and clear cost strategies stand to lead the next wave of innovation and job creation.
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