India’s Department of Consumer Affairs has rolled out a new GST grievance section on the National Consumer Helpline to help people tackle questions and issues tied to the upcoming GST 2.0 changes. This move comes just ahead of the reforms kicking in on September 22, making it easier for consumers to voice concerns about updated GST rates, charges, and exemptions.
If you’re dealing with GST headaches, dial the toll-free number 1915 or hop online—the helpline works in English and 16 Indian languages. It acts as a one-stop spot for filing complaints before they hit the courts, covering everyday gripes in sectors like cars, banks, gadgets, online shopping, and fast-moving goods.
You can also log your GST-related woes through the Integrated Grievance Redressal Mechanism (INGRAM) portal. Officials from the Central Board of Indirect Taxes and Customs (CBIC) even ran a training session on September 11 to get helpline staff ready to handle these queries smoothly.
The Ministry of Consumer Affairs, Food & Public Distribution says this dedicated INGRAM category will catch the wave of expected complaints after the GST tweaks go live. They’ll share complaint data and insights with companies, CBIC, and other agencies to spark quick fixes, boost GST compliance, and foster better consumer-government teamwork.
The helpline’s setup is super user-friendly, letting you file via WhatsApp, SMS, email, its app, website, or the Umang app. Thanks to tech upgrades, it’s handling way more traffic now—monthly calls jumped from 12,553 in December 2015 to 155,138 in December 2024. And complaints? They’ve soared from an average of 37,062 per month in 2017 to 170,585 in 2025.
Best part: About 65% of these grievances now come in digitally, and every one gets a unique tracking number for clear follow-up and resolution. This push aims to make GST navigation simpler for everyone in India.
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