Ahmedabad, Dec. 26 – The Gujarat Real‑Estate Regulatory Authority (RERA) rolled out a new Standard Operating Procedure (SOP) today aimed at speeding up and clarifying how complaints from homebuyers and other stakeholders are handled.
The new protocol leans heavily on digital tools. While buyers can still file complaints in person, RERA is pushing online submissions as the preferred route to cut delays. After lodging a complaint on the portal, the filer must submit a paper copy at the RERA office within seven days and upload all supporting material—such as payment receipts and a detailed incident report—when they file. RERA’s Secretary will verify the documents to keep the process moving smoothly.
All case progress will be tracked through a single dashboard. Buyers, builders and promoters will see hearing dates, notices and final orders posted there, and they will receive alerts so they can respond faster. The system also provides templates for lawyers to submit adjournments and other applications.
Complaints are now split into two categories. Form A covers general issues like delayed possession or disputes over sale agreements, while Form B is reserved for compensation claims. By separating the cases, RERA hopes to streamline proceedings and give every party clear expectations.
According to RERA officials, the new SOP should dramatically cut the time needed to resolve disputes and restore confidence in the local real‑estate market. Stakeholders are urged to download and read the full SOP from the RERA website for guidance.
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