e-Jagriti empowers consumers: 2.75 lakh users registered, 1.3 lakh complaints filed since January launch
New Delhi – The e‑Jagriti portal, launched on January 1, 2025, is rapidly becoming India’s go‑to site for filing consumer complaints. The Ministry of Consumer Affairs says the platform now has more than 275 000 users, including 1,388 non‑resident Indians (NRIs), and has processed 130 550 complaints nationwide, with 127 058 already resolved.
The portal cuts paperwork, saves travel time and slashes the need for paper documents, helping both Indians at home and NRIs abroad. Users sign up with a simple one‑time‑password (OTP) and can file complaints, pay fees, join virtual hearings and track their cases in real time, all from their phone or computer.
“e‑Jagriti shows the government’s commitment to citizen‑centric, tech‑driven governance,” the Ministry said. The site now links older systems such as OCMS, e‑Daakhil, NCDRC CMS and CONFONET into a single, user‑friendly interface.
NRIs have already filed 466 complaints, with most coming from the United States (146), the United Kingdom (52), the United Arab Emirates (47), Canada (39), Australia (26) and Germany (18). The portal supports multiple languages, includes a chatbot and voice‑to‑text for the visually impaired, and uses end‑to‑end encryption for security.
Key states using e‑Jagriti are Gujarat (14 758 cases), Uttar Pradesh (14 050) and Maharashtra (12 484). Advocates can track cases and upload documents through role‑based dashboards, while judges access digital files and virtual courtrooms.
Fast, paperless processing has led to a jump in disposal rates. In July‑August, 27 545 cases were cleared out of 27 080 filed, and in September‑October, 24 504 cases were resolved from 21 592 filings – a boost that keeps India’s consumer dispute backlog shrinking.
The platform also sends over 200 000 SMS and 1.2 million email alerts for registrations, approvals, document uploads and real‑time updates, keeping users informed even across time zones.
Real‑world results are already visible. In Assam, a parent received a ₹3.05 lakh settlement in just 25 days after an online course provider wrongfully deducted fees. In Tripura, a consumer won ₹1.67 lakh after a defective LG refrigerator lasted only eight years.
e‑Jagriti is proving that digital consumer grievance redressal can be fast, transparent and accessible for anyone in India or abroad.
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