Startup founder and angel investor Udit Goenka found himself in a messy food‑delivery mix‑up after ordering veg biryani from Behrouz Biryani on the Swiggy app. Instead of the vegetarian dish he paid for, he received a non‑vegetarian version – a mistake that sparked a quick social‑media backlash.
Goenka took to X (formerly Twitter) to voice his frustration, posting: “Ordered Veg Biryani from Behrouz and I was delivered non‑veg.” He tagged Swiggy and Behrouz Biryani, warning that he might take his complaint to a consumer court and saying he would sue the parties involved if the issue was not resolved.
Behrouz Biryani quickly issued an apology on X, saying: “Hi Udit! That is certainly not the experience we intend for our customers, and we apologise as your experience has been hampered. Kindly DM us your Order ID and contact number so that we can fix this for you. (RB).” Swiggy has yet to respond directly to the post.
The incident has drawn larger scrutiny. Many users on X urged Goenka not to order vegetarian food from a non‑vegetarian restaurant, questioning the risk of future mistakes. The error is not a first for the two companies. In April, a woman complained on Instagram that Swiggy delivered non‑veg food to her during Navratri, a festival when many people observe strict vegetarian diets. In July, a UPSC teacher posted a clip on X showing a bowl of soup that should have been vegetarian but turned out to be non‑vegetarian. In both cases, the orders were placed through other food‑delivery apps like Zomato.
Regulatory bodies have also taken notice. Last year, the District Consumer Disputes Redressal Commission in Telangana and Punjab fined Swiggy for delivering non‑vegetarian food to vegetarian customers. The commission first imposed a ₹10,000 fine on Swiggy and a Madhapur‑based restaurant in April, and later levied a ₹50,000 fine on Swiggy and Behrouz Biryani in July.
Amid the food‑service spat, Swiggy’s own financial results edged into deeper losses. The company reported a consolidated net loss of ₹1,092 crore for the quarter ended September (Q2 FY26), up from ₹626 crore in the same quarter last fiscal year. The losses are as noted in Swiggy’s filing with stock exchanges, reflecting broader challenges for the food‑delivery sector.
Consumers looking to order food through Swiggy or similar platforms should double‑check their order details and keep an eye on the delivery ID. If a mistake happens, reach out to customer service quickly—many companies will resolve issues faster than going to a consumer court. For now, Udit Goenka’s short video on X reminds everyone that even established businesses can slip up, but swift action and clear communication are key to restoring trust.
Source: ianslive
Stay informed on all the latest news, real-time breaking news updates, and follow all the important headlines in world News on Latest NewsX. Follow us on social media Facebook, Twitter(X), Gettr and subscribe our Youtube Channel.
